2019 is paving the way for a new kind of workforce. Gone are the days of the Monday-Friday, 9-5 workday. Employees are no longer clocking in and out at the end of the day, companies don’t hold

Businesses require a lot from their contact center technology. It must streamline operations, help agents maximize customer satisfaction and ensure managers can track and measure agent success. Simplicity, security, reliability and flexibility are crucial and most importantly,